Shipping & Delivery
Orders that total $160 or above qualify for free 2-3 day shipping within the USA.
We ship worldwide.
Orders that are shipped to countries outside the United States may be subject to import taxes, customs duties and fees levied by the destination country, as well as delivery delays due to required customs clearance procedures. As the recipient of an international shipment you may be subject to such Import Fees, which are levied once a shipment reaches your country. All customs duties and taxes are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.
Pen Type-A orders (excluding wholesale orders) are shipped to you from Whiplash Merchandising Logistics, based in Ann Arbor, MI. All other orders are shipped from CW&T in Brooklyn, NY.
Unused items in their original packaging may be returned within 14 days of purchase for a refund. Items with a value of $75 or more must be returned using a trackable shipping method. Items valued more than $500 must also be insured.
If the item has a manufacturing defect, please return it to us for a full refund or a replacement.
CW&T products purchased from other retailers follow the return policy of that retailer. Buyer pays all shipping costs (including outbound costs associated with any promotions).
Please contact firstname.lastname@example.org to return an item.